Service Terms & Conditions

These Terms & Conditions apply to any work performed and materials supplied by Incognimow LLC (“Contractor”) and are incorporated into the estimate/invoice (“Invoice”) provided to you (“Customer”) and shall govern unless expressly modified or excluded in writing by both parties. Upon Customer’s acceptance of the estimate/invoice, the Invoice, together with these Terms & Conditions, form a binding contract between the parties.

1. Scope of Work. The Contractor shall carry out and complete robotic mower installation and/or service works described in the Invoice in a workman-like manner and shall have no obligation to execute any additional work unless otherwise agreed in writing between the parties. Should there be any discrepancy in any specification, the specifications indicated herein shall prevail.
   
2. Permits. The Customer is responsible for obtaining any necessary permits or consents required for any work to be performed by Contractor under the Invoice (both governmental and private). Customer represents and warrants to Contractor that all permits and consents have been obtained prior to the scheduled commencement of any work and that the work contained in the Invoice is permitted by all applicable laws.
   
3. Estimate. The Estimate is valid for thirty (30) days from the time provided by Contractor. Acceptance of the Estimate expressly constitutes acceptance of these Terms & Conditions and represents a binding contract between the parties. The Contractor reserves the right to increase the value of the Estimate due to changes in installation and/or repair service or materials by the Customer after execution of the contract.
   
4. Invoice. The Invoice will be provided by the Contractor upon payment of a deposit or completion of work. The Contractor reserves the right to increase the value of the Invoice due to any extra works, or costs due to unknown difficulties or changes, after execution of the contract.
   
5. Payment. Customer shall pay the Contractor the full amount of the Invoice, including all taxes and fees as follows upon completion of the work described in the Invoice. A deposit is not required prior to the start date if the total cost of the Estimate is under One Thousand Dollars ($1,000). If the total cost of the Estimate is over One Thousand Dollars ($1,000), a deposit of forty percent (40%) is required. If Customer fails to make payment within twenty four (24) hours of completion of work, the past due balance shall accrue interest at the daily rate of twenty percent (20%).
   
6. Customer Representation and Obligations. The Customer warrants the site is free of underground condition including, without limitation pipes, cables, stumps, sprinklers, invisible fence, sewage drains and waste materials except as specifically disclosed to Contractor prior to the acceptance of the Estimate. Where latent/underground problems exist the Contractor shall be entitled to charge for additional work/supplies/equipment necessary to complete the work or may suspend the work until the condition has been remedied. In some situations the Contractor may need to be on a neighboring property to execute the contract. It is the responsibility of the Customer to obtain permission for this trespass. Customer shall provide Contractor with electricity, water, and internet access.
   
7. Completion. The Contractor will use commercially reasonable efforts to complete the work detailed in the Estimate within a reasonable time. Any completion date specified in the Estimate is an estimated date set to the best of knowledge of the Contractor and work may be completed earlier or later than the specified date. Under no circumstances shall the Contractor incur any liability to the Customer for any untimely performance. The Contractor shall not be held responsible for any delays caused by weather.
   
8. Materials On-Site. Materials delivered to site become the responsibility of the Customer. The Contractor accepts no responsibility for loss, damage, or expense after delivery of materials to site for any reason. Any material brought to, or removed from the site, that are in excess to the Contractor’s requirements under the Invoice remain the property of and removable by the Contractor who shall have the right to enter the site for that purpose.
   
9. Returns. All returned purchases must be in new, un-used, un-installed, re-saleable condition, with their original packaging. You have 14 days from the date you receive your order to return your purchase to us. All returns are subject to a fifteen percent (15%) restocking fee of the price you paid. Please note we cannot refund any shipping and handling charges.
   
10. Promotion. The Customer hereby authorizes the Contractor to take photographs of the Customer’s property for the use of promoting the Contractor’s services at the Contractor’s discretion and grants the Contractor the sole right in the intellectual property of any such photographs.
    
11. Warranties and Exclusions. The Contractor accepts no liability for any negligent act, omission, or any default under this contract, unless specifically agreed in writing. Contractor shall not be liable for any damage caused by Acts of God (including, without limitation, extreme cold or drought, flooding, storms, rain, etc.) Any warranties covered by the Contractor shall be limited to replacement or repair.
    
12. Damages. Under no circumstances shall Contractor be liable for any special, incidental, or consequential damages.
    
13. Indemnification. The Customer agrees to indemnify, defend, and protect the Contractor from and against all lawsuits and costs of every kind pertaining to the services, any false information delivered by the Customer pertaining to the property, or failure to deliver relevant information by the Customer.
    
14. Disputes and Resolutions. Any dispute, claim or controversy concerning the parties’ duties under this Agreement which the parties cannot resolve within sixty (60) days shall be directed by binding arbitration administered by, and pursuant to the rules of, the American Arbitration Association (“AAA”). Such arbitration shall take place in Clark County in the State of Washington. The prevailing party in such arbitration shall be entitled, in addition to such other relief as may be granted, to its reasonable attorneys’ fees and costs in connection with such litigation or in a separate action brought for that purpose. With the exception of the foregoing, the parties shall share equally all the costs and expenses associated with such arbitration. Judgment upon any AAA award may be entered in any court having jurisdiction. The party against whom enforcement is sought shall pay any costs incurred in the enforcement of an arbitration award. This contract constitutes the entire agreement between Contractor and Customer with respect to the subject matter contained herein. This contract shall not be modified except in writing signed by both parties.